Help & FAQs

FAQ

Who handles my photos? Will they remain private?

All photo processing and customer service are handled by an all-female team to ensure complete privacy and comfort.

How long does delivery take?

Orders are typically delivered within 1 to 4 business days.

Do you deliver outside the UAE?

Yes, we do ship to GCC countries. For destinations outside the GCC, please contact us directly to confirm availability and get a shipping quote.

Are the materials used high quality?

Yes, we use only high-quality materials to ensure your magnetic photos look beautiful and last long.

What if there's a mistake in my order?

If there’s any issue with your order, we offer a full refund — no questions asked.

Are payment methods secure?

Absolutely. All payment methods are secure and encrypted for your protection.

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CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Sharjah Media City Free Zone, Sharjah, UAE

+971507564417

info@snowflake-crafts.com

24 hours a day, 7 days a week